LAST UPDATED: MARCH 15, 2026
Due to the massive capital requirements and immediate resource allocation required for commercial real estate development, all initial retainers paid to Sterling Mason Corporation for pre-construction analysis, architectural drafting, or zoning acquisition are strictly non-refundable once work has commenced.
Construction projects are billed based on verifiable milestones (e.g., Foundation Pour, Steel Framing, MEP Rough-in, Dry-in, Final CO). Payments made for completed and inspected milestones are non-refundable. If a project is halted by the client, they are liable for all work completed up to the date of termination.
Funds transferred specifically for the procurement of raw materials (steel, concrete, glass, specialized HVAC units) become non-refundable the moment the purchase order is executed with our suppliers. The client retains ownership of procured materials stored on-site or in our holding yards.
We do not issue refunds for structural or cosmetic defects. Instead, Sterling Mason Corporation operates under a strict warranty and remediation protocol. We will repair or replace any defect resulting from our workmanship at no additional cost to the client, subject to the terms of the final asset warranty.
If you have questions regarding payment schedules or retainer terms, please contact our accounting department prior to signing the MSA at sysops@sterlingmasonhq.com.